Speak with Pollen
To get started, share your site count, hardware types, and market zone. Pollen will confirm your plan and onboarding timing within two business days.
Reach Pollen
Pollen is based in Lisbon, Portugal. The team handles pilot questions directly.
Thanks, received
Your note is with Pollen. We will review it and reply within two business days.
Your path to dispatch
After contact, four steps lead to live dispatch.
Review details
We assess your fleet and hardware, then confirm the plan, pricing, and need for custom hardware connectors.
Setup call
A brief video call covers asset registration, API credentials, and policy settings. The Operator plan and above include a dedicated onboarding session.
Fleet setup
We add your assets, with monitor-only operation available for the first settlement periods before autonomous dispatch goes live.
Dispatch goes live
Pollen dispatches at 15-minute settlement-period resolution. The team can help with configuration questions during the first week.
Review plans before contact
Up to 50 sites? Compare Starter and Operator. Larger fleets can review Fleet.